Airtable experienced a major incident on February 9, 2024 affecting Airtable Service, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2024, 07:52 PM UTC
We are aware of an issue which can cause customers to receive errors or other unexpected behavior when copying/pasting rich text cell data. We have identified the root cause of this issue and are currently working on mitigation. We apologize for the inconvenience.
- identified Feb 09, 2024, 07:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2024, 12:29 AM UTC
We've implemented a fix so customers will no longer encounter these errors. We're now working to remediate this issue for those who were previously impacted. Thank you for your patience.
- monitoring Feb 12, 2024, 06:17 AM UTC
We have remediated this issue for the vast majority of affected bases, which should now be working as expected. We will continue to monitor this issue closely.
- resolved Feb 13, 2024, 11:08 PM UTC
This issue is now fully resolved and all affected bases should be functioning normally. If you performed any copy/paste actions that were affected by this issue you will receive an email in the next few days with more information. We sincerely apologize for the inconvenience this has caused. Please visit https://support.airtable.com if you have any further questions about this incident.