Airtable incident

Some jira sync are only pulling in 100 rows of data

Minor Resolved View vendor source →

Airtable experienced a minor incident on March 11, 2025 affecting Airtable Service, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2025, 11:59 PM UTC
Resolved
Mar 13, 2025, 03:18 AM UTC
Duration
1d 3h
Detected by Pingoru
Mar 11, 2025, 11:59 PM UTC

Affected components

Airtable Service

Update timeline

  1. identified Mar 11, 2025, 11:59 PM UTC

    We are currently investigating an issue affecting some Jira Syncs in Airtable. Due to a bug in Jira’s APIs, certain syncs are only fetching 100 rows of data instead of the full dataset. This issue began at 2:00 AM PST. We have reached out to Jira’s support team for assistance and are also proactively exploring potential workarounds. We will provide further updates as soon as we have more information. Thank you for your patience while we work to resolve this issue.

  2. identified Mar 12, 2025, 04:46 PM UTC

    We explored a workaround to the bug and will be working to deploy and restore the functionality before end of day. Please stay tuned for more updates. Our team will continue working with Jira's support team to find a long term resolution in the mean time. Thank you for your patience.

  3. resolved Mar 13, 2025, 03:18 AM UTC

    Jira sync functionality has been restored. Thank you for your patience.