airSlate incident

Technical issues with signing session and data movement

Major Resolved View vendor source →

airSlate experienced a major incident on June 10, 2022 affecting Web, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2022, 08:45 AM UTC
Resolved
Jun 10, 2022, 09:06 AM UTC
Duration
20m
Detected by Pingoru
Jun 10, 2022, 08:45 AM UTC

Affected components

Web

Update timeline

  1. investigating Jun 10, 2022, 08:45 AM UTC

    There are issues with exporting attachment documents and data pre-fill in some cases. Signing session may also be slower than usual. Our Engineering team is already investigating the issue. Thank you for understanding.

  2. monitoring Jun 10, 2022, 09:00 AM UTC

    The fix has been delivered and the issues should be gone now. We continue to monitor the situation.

  3. resolved Jun 10, 2022, 09:06 AM UTC

    The issue has been resolved completely. Thank you for your patience and understanding!