airSlate incident

Embedded links lead to login page instead of signing session in Safari browser

Minor Resolved View vendor source →

airSlate experienced a minor incident on October 13, 2022 affecting Web, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 03:42 PM UTC
Resolved
Oct 13, 2022, 07:03 PM UTC
Duration
3h 20m
Detected by Pingoru
Oct 13, 2022, 03:42 PM UTC

Affected components

Web

Update timeline

  1. investigating Oct 13, 2022, 03:42 PM UTC

    We are currently having issues with embedded links to the flows. You may be redirected to log-in page instead of the editor. This is relevant for the Safari browser only. Our team is already investigating the issue, please use any other browser for now. Thank you for understanding.

  2. identified Oct 13, 2022, 05:04 PM UTC

    The issue has been identified. Our team is already preparing the solution.

  3. resolved Oct 13, 2022, 07:03 PM UTC

    The issue has now been resolved. As a temporary solution, you will see a link to follow to complete the document. The team will diligently work to deliver a permanent solution very soon. Thank you for your patience!