airSlate incident

Issues with logging in, running Flows and creating Revisions

Critical Resolved View vendor source →

airSlate experienced a critical incident on November 22, 2022 affecting Web, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 12:03 AM UTC
Resolved
Nov 22, 2022, 12:52 AM UTC
Duration
48m
Detected by Pingoru
Nov 22, 2022, 12:03 AM UTC

Affected components

Web

Update timeline

  1. investigating Nov 22, 2022, 12:03 AM UTC

    We are currently having issues with logging in to your airSlate account and also working inside it. You may face error 500 while trying to run a flow or create a new revision. Our team is already working on the issue. Thank you for your patience.

  2. monitoring Nov 22, 2022, 12:48 AM UTC

    The fix has been implemented and the issue should be resolved now. However, we are still monitoring the situation.

  3. resolved Nov 22, 2022, 12:52 AM UTC

    All services are operating normally. Thank you for your patience and understanding.