airSlate incident

Issues with setting up Netsuite and Salesforce bots

Minor Resolved View vendor source →

airSlate experienced a minor incident on November 23, 2022 affecting Web, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 10:04 PM UTC
Resolved
Nov 24, 2022, 02:28 AM UTC
Duration
4h 24m
Detected by Pingoru
Nov 23, 2022, 10:04 PM UTC

Affected components

Web

Update timeline

  1. investigating Nov 23, 2022, 10:04 PM UTC

    Currently, fields can be absent for mapping as well as settings of the bot may not be saved. Our team is already investigating the issue and working on a fix. We are sorry for inconveniences caused.

  2. identified Nov 23, 2022, 10:25 PM UTC

    It appeared that sporadic absence of settings saving can be observed for any type of bot. We have localized the issue and already work on a solution to apply. Thank you for your patience.

  3. identified Nov 24, 2022, 01:09 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 24, 2022, 02:28 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 24, 2022, 02:28 AM UTC

    The incident has been fully resolved. All services are operational.