airSlate incident

Data in placeholders and fields may be resolved incorrectly when processed in bulk

Major Resolved View vendor source →

airSlate experienced a major incident on May 22, 2023 affecting Web, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2023, 04:00 PM UTC
Resolved
May 22, 2023, 08:58 PM UTC
Duration
4h 58m
Detected by Pingoru
May 22, 2023, 04:00 PM UTC

Affected components

Web

Update timeline

  1. investigating May 22, 2023, 04:00 PM UTC

    We are currently having issues with fields and data variables returning incorrect data after resolving in bulk actions. Our Engineering team is already investigating the issue. We are working to resolve the case as soon as possible.

  2. resolved May 22, 2023, 08:58 PM UTC

    The fix has been deployed, and the issue was fully resolved.