airSlate incident

Australian server: PDF documents cannot be uploaded to airSlate

Minor Resolved View vendor source →

airSlate experienced a minor incident on November 10, 2023 affecting Web, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 01:57 PM UTC
Resolved
Nov 10, 2023, 02:13 PM UTC
Duration
15m
Detected by Pingoru
Nov 10, 2023, 01:57 PM UTC

Affected components

Web

Update timeline

  1. investigating Nov 10, 2023, 01:57 PM UTC

    Currently, upload of PDF documents to airSlate on the Australian environment may fail and result in error 400. Our Engineering team is already working on the issue to resolve it as soon as possible. We are sorry for inconveniences.

  2. resolved Nov 10, 2023, 02:13 PM UTC

    We have implemented the fix, and the issue is fully resolved now. All systems are fully operational.