airSlate incident

Documents may get stuck during the signing process at the "Loading Document" stage

Major Resolved View vendor source →

airSlate experienced a major incident on March 20, 2024 affecting Web, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 10:12 PM UTC
Resolved
Mar 25, 2024, 02:30 PM UTC
Duration
4d 16h
Detected by Pingoru
Mar 20, 2024, 10:12 PM UTC

Affected components

Web

Update timeline

  1. investigating Mar 20, 2024, 10:12 PM UTC

    Some documents may get stuck at the "Loading document" stage. We are currently investigating the issue and doing our best to fix it as soon as possible. For the time being, please resubmit your documents.

  2. monitoring Mar 20, 2024, 10:32 PM UTC

    The issue is now identified and amended. We continue to monitor the situation.

  3. resolved Mar 25, 2024, 02:30 PM UTC

    This incident has been resolved.