airSlate incident

Issues with logging in, running Flows and creating Revisions

Critical Resolved View vendor source →

airSlate experienced a critical incident on November 22, 2022 affecting Web, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 08:10 PM UTC
Resolved
Nov 22, 2022, 10:52 PM UTC
Duration
2h 41m
Detected by Pingoru
Nov 22, 2022, 08:10 PM UTC

Affected components

Web

Update timeline

  1. investigating Nov 22, 2022, 08:10 PM UTC

    Unfortunately, the issue related to Nov/21/2022 reoccurred. You may have issues with logging in, running Flows, and creating new Revisions. Error 500 may be observed. The team is already diligently working on a resolution. We are sorry for inconvenience.

  2. monitoring Nov 22, 2022, 08:27 PM UTC

    We have run a base failover to fix the issue and continue investigating the root cause. All services should operate as expected now. Thank you for your patience.

  3. resolved Nov 22, 2022, 10:52 PM UTC

    The incident has been fully resolved.