airSlate incident

Issues with exporting and downloading documents

Major Resolved View vendor source →

airSlate experienced a major incident on March 2, 2023 affecting Web, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 02:12 PM UTC
Resolved
Mar 02, 2023, 03:38 PM UTC
Duration
1h 25m
Detected by Pingoru
Mar 02, 2023, 02:12 PM UTC

Affected components

Web

Update timeline

  1. investigating Mar 02, 2023, 02:12 PM UTC

    We are currently having issues with exporting and saving documents to local machines. Our Engineering team is already looking into the issue. Thank you for your patience and understanding.

  2. investigating Mar 02, 2023, 02:29 PM UTC

    Export to 3rd-party systems may also be affected. We are very sorry for all the inconveniences caused by this. Our Engineers are doing their best to fix it as soon as possible.

  3. monitoring Mar 02, 2023, 03:12 PM UTC

    A fix has been implemented, and the issue has been resolved. All systems are operating normally. We continue to monitor the issue.

  4. resolved Mar 02, 2023, 03:38 PM UTC

    The incident has been fully resolved.