airSlate incident

Upload, export of documents and signing session are not available

Critical Resolved View vendor source →

airSlate experienced a critical incident on June 13, 2023 affecting Web, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:36 PM UTC
Resolved
Jun 13, 2023, 09:23 PM UTC
Duration
1h 46m
Detected by Pingoru
Jun 13, 2023, 07:36 PM UTC

Affected components

Web

Update timeline

  1. investigating Jun 13, 2023, 07:36 PM UTC

    We are currently having issues with uploading and downloading documents. It may also be impossible to sign the document or form. Our team is already working on the issue. The issue is caused by a global Amazon outage; however, we are doing everything possible to restore the operations. We are sorry for inconveniences.

  2. resolved Jun 13, 2023, 09:23 PM UTC

    The issues have been fully resolved. All services are operational now.