airSlate incident

Issues with sending and opening documents and workflows

Major Resolved View vendor source →

airSlate experienced a major incident on May 29, 2024 affecting Web, lasting 13h 20m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 08:06 PM UTC
Resolved
May 30, 2024, 09:26 AM UTC
Duration
13h 20m
Detected by Pingoru
May 29, 2024, 08:06 PM UTC

Affected components

Web

Update timeline

  1. investigating May 29, 2024, 08:06 PM UTC

    Our permission system is currently under unscheduled maintenance. You can face issues with opening and sending documents as well as accessing workflows. Our Engineering team is already working on the solution. We are sorry for inconveniences caused.

  2. monitoring May 29, 2024, 09:54 PM UTC

    Fix has been implemented and we are currently monitoring the systems.

  3. resolved May 30, 2024, 09:26 AM UTC

    This incident has been resolved.