Airmeet incident

Users unable to join call in social lounge

Major Resolved View vendor source →

Airmeet experienced a major incident on May 17, 2022 affecting Social Lounge, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2022, 09:17 AM UTC
Resolved
May 17, 2022, 10:22 AM UTC
Duration
1h 5m
Detected by Pingoru
May 17, 2022, 09:17 AM UTC

Affected components

Social Lounge

Update timeline

  1. investigating May 17, 2022, 09:17 AM UTC

    Few users reported issue while joining social lounge in the events.

  2. identified May 17, 2022, 10:20 AM UTC

    The issue has been identified. Team is working on fixing the issue as soon as possible. There was sudden load on one of our internal service followed by rate limit on public domains.

  3. monitoring May 17, 2022, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 17, 2022, 10:22 AM UTC

    The incident has been resolved.