Airbase experienced a major incident on June 10, 2025 affecting Airbase Dashboard and Airbase Cards, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2025, 06:59 AM UTC
Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. Some card transactions may be declined. We are working to bring services back up.
- identified Jun 10, 2025, 11:32 AM UTC
We're continuing to work closely with our infrastructure provider to resolve the issue as quickly as possible. Our teams are actively monitoring the situation and we appreciate your patience as we work to fully restore service.
- identified Jun 10, 2025, 01:43 PM UTC
The issue with our infrastructure provider remains ongoing. We're still working with them to resolve the issue and will update again when there are any changes.
- identified Jun 10, 2025, 03:51 PM UTC
Unfortunately, we're still experiencing issues with our infrastructure provider and have not yet seen a resolution. We appreciate your patience as we work to restore full service.
- identified Jun 10, 2025, 06:45 PM UTC
Our infrastructure provider has identified the root cause of the issue and is currently working on a fix. We're monitoring the situation closely and will provide another update as soon as we know more. Appreciate your patience.
- monitoring Jun 10, 2025, 10:52 PM UTC
Our infrastructure provider has implemented a fix. Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience.
- monitoring Jun 10, 2025, 11:42 PM UTC
All systems have been restored, and our services are fully operational. We are continuing to monitor for stability. Thank you for your patience and understanding throughout this incident.
- resolved Jun 11, 2025, 06:38 AM UTC
The incident is now fully resolved, and all systems are operating normally. We appreciate your patience and understanding during this period.