Airbase incident

Sporadic transaction declines on cards

Minor Resolved View vendor source →

Airbase experienced a minor incident on August 21, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2020, 03:00 AM UTC
Resolved
Aug 21, 2020, 03:00 AM UTC
Duration
Detected by Pingoru
Aug 21, 2020, 03:00 AM UTC

Update timeline

  1. resolved Aug 26, 2020, 07:33 AM UTC

    A small number of transactions are being declined because of network delays. We are actively monitoring the network latencies to identify the root cause. If your transaction is declined, please try again. Since the issue is transient, this should resolve the problem. We're available at [email protected] if you need further help.