Airbase experienced a minor incident on August 26, 2020 affecting Airbase Cards, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Airbase Cards
Update timeline
- investigating Aug 26, 2020, 09:52 AM UTC
A small number of transactions are being declined because of network delays. We are actively monitoring the network latencies to identify the root cause. If your transaction is declined, please try again. Since the issue is transient, this should resolve the problem. We're available at [email protected] if you need further help.
- investigating Aug 26, 2020, 12:06 PM UTC
We are continuing to investigate this issue.
- identified Aug 26, 2020, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 28, 2020, 01:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2020, 08:06 AM UTC
This incident has been resolved.