Airbase experienced a major incident on April 20, 2021 affecting Airbase Dashboard, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2021, 04:59 PM UTC
We are experiencing issues with user login due to an issue with our authentication service provider. We are closely monitoring the status. This will not impact payments and transactions. Users who are already logged in will be able to continue using the dashboard.
- identified Apr 20, 2021, 05:00 PM UTC
We are closely monitoring the status with our authentication provider and we will provide you with further updates as we have them.
- monitoring Apr 20, 2021, 08:40 PM UTC
Our authentication provider still reports degraded performance. While customers have reported being able to login successfully, we continue to monitor it closely.
- resolved Apr 20, 2021, 09:57 PM UTC
Our authentication provider has reported service as restored. All customer login is now fully restored. We will continue to monitor the status.