Airbase incident

Issues with creating and viewing SVB and Amex Cards.

Major Resolved View vendor source →

Airbase experienced a major incident on February 27, 2023 affecting Airbase Dashboard, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 06:43 PM UTC
Resolved
Feb 27, 2023, 07:59 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 27, 2023, 06:43 PM UTC

Affected components

Airbase Dashboard

Update timeline

  1. identified Feb 27, 2023, 06:21 PM UTC

    Customers on Amex/SVB card programs are unable to view or create corporate cards. This is caused due to a dependent service outage. Our partner is working to fix this with the highest priority.

  2. identified Feb 27, 2023, 06:43 PM UTC

    We are continuing to work with our partner on a fix for this issue.

  3. monitoring Feb 27, 2023, 07:08 PM UTC

    A fix has been implemented by our partner team. We will continue monitoring our systems

  4. monitoring Feb 27, 2023, 07:18 PM UTC

    Issue is mitigated now. We are continuing to monitor for any further issues.

  5. resolved Feb 27, 2023, 07:59 PM UTC

    This incident has been resolved.