Airbase incident

Users are unable to log in via SSO like Okta

Major Resolved View vendor source →

Airbase experienced a major incident on March 17, 2023 affecting Airbase Dashboard, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2023, 04:56 PM UTC
Resolved
Mar 17, 2023, 05:06 PM UTC
Duration
10m
Detected by Pingoru
Mar 17, 2023, 04:56 PM UTC

Affected components

Airbase Dashboard

Update timeline

  1. identified Mar 17, 2023, 04:56 PM UTC

    Customers who use SSO-based login like Okta are currently unable to log in because of a breaking change by a downstream provider. Our team is working on a fix. Users who are already logged in using SSO can continue with their session.

  2. resolved Mar 17, 2023, 05:06 PM UTC

    Our downstream provider has fixed the issue and SSO-based login should work now.