Airbase experienced a notice incident on June 12, 2023 affecting Airbase Dashboard, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Airbase Dashboard
Update timeline
- identified Jun 12, 2023, 01:25 PM UTC
Customers using SVB cards are unable to create new virtual cards from Airbase dashboard. We are working with SVB to get this resolved.
- identified Jun 12, 2023, 01:26 PM UTC
We are continuing to work with SVB on a fix for this issue.
- identified Jun 12, 2023, 02:13 PM UTC
We received confirmation from SVB team that this issue is related to an ongoing incident with Mastercard.
- identified Jun 12, 2023, 05:47 PM UTC
Card creation is working now. Issues still exist with viewing a card's available balance and editing the spend limit.
- resolved Jun 12, 2023, 06:36 PM UTC
This incident has been resolved.