Airbase experienced a major incident on July 19, 2024 affecting Airbase Dashboard and Airbase Cards, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 04:55 PM UTC
Our payment provider for pre-funded cards is facing an outage, which is impacting users’ ability to view, use, and manage cards. We are working closely with them and we will continue to provide regular updates.
- monitoring Jul 19, 2024, 05:30 PM UTC
Our payment provider is continuing to work on this issue. Airbase has observed that most payments are going through as expected. We will continue to provide updates.
- monitoring Jul 19, 2024, 06:20 PM UTC
Our payment provider is continuing to work on this issue. Airbase has observed that card details are now visible in dashboard. We will continue to provide updates.
- monitoring Jul 19, 2024, 07:11 PM UTC
Our payment provider has released a fix, and Airbase has observed that users can view, use, and manage cards as expected. We are working with them to investigate possible impacts on ACH loads. We will continue to monitor closely and provide regular updates.
- resolved Jul 19, 2024, 07:47 PM UTC
This incident has been resolved.