Air experienced a major incident on December 13, 2024 affecting Web App, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Dec 13, 2024, 01:55 AM UTC
We are currently investigating an issue impacting login functionality. Thank you for your patience as we work to resolve the issue.
- monitoring Dec 13, 2024, 02:37 AM UTC
We have identified that Air's hosting service, AWS, is experiencing an outage. We are awaiting a resolution and will continue to monitor this issue.
- monitoring Dec 13, 2024, 02:58 AM UTC
We are still experiencing service disruptions due to the ongoing AWS outage. Our team continues to actively monitor and assess the situation.
- resolved Dec 13, 2024, 05:00 AM UTC
Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience.