Aiir incident

Unable to load Alexa skill

Major Resolved View vendor source →

Aiir experienced a major incident on July 28, 2024, lasting 15h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2024, 06:00 PM UTC
Resolved
Jul 29, 2024, 09:10 AM UTC
Duration
15h 10m
Detected by Pingoru
Jul 28, 2024, 06:00 PM UTC

Update timeline

  1. investigating Jul 29, 2024, 08:16 AM UTC

    We are currently investigating an issue which prevents some (PlayoutONE Web Services) Alexa skills from loading. Newer skills managed through the Aiir CMS are not affected.

  2. monitoring Jul 29, 2024, 08:33 AM UTC

    We have applied a fix affecting skills running on PlayoutONE Web Services and are continuing to monitor.

  3. resolved Jul 29, 2024, 09:10 AM UTC

    This incident has been resolved. Thank you for your patience and bearing with us.