Aiir experienced a critical incident on April 24, 2023, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 24, 2023, 09:09 PM UTC
We are currently investigating this issue.
- identified Apr 24, 2023, 09:17 PM UTC
Our primary server is currently experiencing an outage. We are directing all traffic to our backup server whilst we identify the problem.
- identified Apr 25, 2023, 09:54 AM UTC
We are continuing to work on a fix for our primary server. We hope to have another update at around 22:00 BST.
- monitoring Apr 25, 2023, 11:32 PM UTC
We have implemented a fix. Should this hold over the next few hours we will migrate clients back to the primary server at approximately 11:00 BST
- monitoring Apr 26, 2023, 10:10 AM UTC
We are still monitoring the issue and have found a further problem which we hope to resolve within the next 24 hours.
- resolved Apr 27, 2023, 10:37 AM UTC
This incident has been resolved.