Aiir incident

Incoming messages to Studio Inbox

Major Resolved View vendor source →

Aiir experienced a major incident on November 16, 2023 affecting Aiir platform (on.aiir.com), lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 03:04 PM UTC
Resolved
Nov 16, 2023, 05:26 PM UTC
Duration
2h 22m
Detected by Pingoru
Nov 16, 2023, 03:04 PM UTC

Affected components

Aiir platform (on.aiir.com)

Update timeline

  1. investigating Nov 16, 2023, 03:04 PM UTC

    We are currently investigating an issue that could cause incoming messages to Studio Inbox via email and mobile apps to either not be received or be delayed.

  2. investigating Nov 16, 2023, 03:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 16, 2023, 03:11 PM UTC

    Our team have performed a fix on the system. The receiving of messages in Studio Inbox should now be restored and we are continuing to monitor.

  4. resolved Nov 16, 2023, 05:26 PM UTC

    This incident has been resolved.