Aiir experienced a major incident on April 15, 2025 affecting Streaming, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 03:20 PM UTC
We are currently investigating a disruption to our streaming service. More to follow...
- investigating Apr 15, 2025, 03:23 PM UTC
We are currently investigating an unexpected disruption to our streaming service. It appears to be primarily affecting listeners located in the UK. We're very sorry for the inconvenience this is causing you and your listeners. Please bear with us while we determine the cause of the fault and put in place a fix as quickly as possible. We'll keep you updated here.
- investigating Apr 15, 2025, 03:54 PM UTC
We're really sorry for the continued issues with streaming today. Our team are investigating and working on a solution, as their highest priority. We can confirm there is a partial outage on our servers located in the UK. Listeners outside of Europe should be unaffected.
- identified Apr 15, 2025, 04:17 PM UTC
We're so sorry things aren't back up to speed just yet. Our team have identified the server which has the issue, and they're working to circumvent it. As soon as we've got an update on that, we'll share it with you here. Thanks for bearing with us while we get this fixed up.
- monitoring Apr 15, 2025, 04:34 PM UTC
It looks like we're back up and running. Our team are continuing to investigate and monitor the service closely. We'll share further updates when we're certain we're out of the woods. Thanks for bearing with us during this unfortunate incident.
- monitoring Apr 15, 2025, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2025, 05:23 PM UTC
We're confident this issue is now resolved; UK listeners should be experiencing normal service. Our team are working on improving our failover systems to mitigate any possible issues in future. We're really sorry once again for the disruption today.