Aiia incident

Elevated number of failed requests on SDC in Denmark

Major Resolved View vendor source →

Aiia experienced a major incident on May 18, 2026 affecting Account information services and Aiia Pay and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:41 AM UTC
Resolved
May 18, 2026, 08:47 AM UTC
Duration
3h 6m
Detected by Pingoru
May 18, 2026, 05:41 AM UTC

Affected components

Account information servicesAiia PayPayment initiation servicesAiia Data APIAiia Data Sync

Update timeline

  1. investigating May 18, 2026, 05:41 AM UTC

    We are seeing an increased number of failed requests for SDC in Denmark. We are investigating.

  2. identified May 18, 2026, 06:46 AM UTC

    SDC's authentication endpoint (auth.sdc.dk) is down since ~03:15 UTC. All SDC-connected banks are affected — requests fail with timeouts and TCP connection drops. Disabled providers: DK_SparekassenVendsyssel DK_SparekassenKronjylland DK_MiddelfartSparekasse DK_LaanOgSpar Cause is external (SDC side). Remaining providers will auto-recover once SDC restores service. Monitoring ongoing.

  3. resolved May 18, 2026, 08:47 AM UTC

    SDC's Token endpoint was unresponsive, returning timeouts, TCP connection drops, and HTTP 400 errors. All SDC-connected banks (DK, NO, FO) were affected. Disabled providers re-enabled: DK_SparekassenVendsyssel DK_SparekassenKronjylland DK_MiddelfartSparekasse DK_LaanOgSpar All providers are now operating normally.