Slow performance for some users
Timeline · 1 update
- resolved Aug 27, 2026, 03:45 PM UTC
Some users may have experienced slow performance for ten minutes between 8:27am and 8:37am PDT.
Aha! Outage History
Aha! is up right nowAha! had 7 outages in the last 2 years totaling 13h 27m of downtime — averaging 0.3 incidents per month.
There were 7 Aha! outages since September 11, 2025 totaling 13h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance for some customers.
Affected: Aha! application
Timeline · 3 updates
- monitoring Jul 28, 2026, 01:36 PM UTC
Performance for some customers was degraded between 8:45 AM EST and 9:32 AM EST. Aha! Engineering has applied mitigations, and performance is now nominal. Engineering continues to monitor.
- monitoring Jul 29, 2026, 02:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2026, 02:21 PM UTC
This incident has been resolved.
Slow performance for some customers
Affected: Aha! application
Timeline · 3 updates
- identified Feb 18, 2026, 01:51 PM UTC
Some customers are experiencing slow performance accessing the Aha! Application. Engineering has identified the problem and is working towards a solution.
- identified Feb 18, 2026, 02:20 PM UTC
Engineering has temporarily disabled some reporting functionality.
- resolved Feb 18, 2026, 02:52 PM UTC
This incident has been resolved.
Elevated Error Rates for some customers
Timeline · 1 update
- resolved Feb 10, 2026, 02:33 PM UTC
Some Aha! customers experienced elevated error rates between 7:26 AM and 8:52 AM EST.
Slow performance for Aha! App
Affected: Aha! application
Timeline · 2 updates
- monitoring Feb 03, 2026, 03:03 PM UTC
Some customers would have experienced slow performance this morning from 9:07 AM EST until 10:02 AM EST. Aha! Engineering has implemented a fix and is continuing to monitor.
- resolved Feb 03, 2026, 07:06 PM UTC
The issue was fully resolved at 10:42 AM EST.
Degraded performance of the AI Assistant and Email Deliverability
Affected: Aha! applicationWebhook processing
Timeline · 6 updates
- identified Oct 20, 2025, 02:18 PM UTC
The AI Assistant and Email Deliverability are both experiencing degraded performance as a result of a widespread AWS outage. Aha! engineering is monitoring the situation and working to restore quality of service.
- identified Oct 20, 2025, 02:24 PM UTC
Webhooks from integrations are being captured, but are experiencing delays in processing due to the same root cause.
- identified Oct 20, 2025, 04:10 PM UTC
We are continuing to monitor the underlying incident with AWS, and are noting failures in background job processing as well. Engineering is continuing to work to ensure quality of service.
- identified Oct 20, 2025, 07:01 PM UTC
We are observing recovery of webhook and background job processing, but full resolution is expected to take some time. Engineering continues to monitor.
- monitoring Oct 20, 2025, 09:06 PM UTC
Background job processing and other functions are almost fully recovered. Aha! Engineering is continuing to monitor the system and make changes necessary to restore full functionality.
- resolved Oct 20, 2025, 10:16 PM UTC
All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded.
Application not available
Timeline · 1 update
- resolved Sep 11, 2025, 04:15 AM UTC
Aha! was not available for some customers for approximately 5 minutes. Service has been fully restored.