Slow performance for some users
Timeline · 1 update
- resolved Aug 27, 2026, 03:45 PM UTC
Some users may have experienced slow performance for ten minutes between 8:27am and 8:37am PDT.
Aha! Outage History
Aha! is up right nowAha! had 19 outages in the last 2 years totaling 30h 18m of downtime — averaging 0.8 incidents per month.
There were 19 Aha! outages since September 28, 2024 totaling 30h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance for some customers.
Affected: Aha! application
Timeline · 3 updates
- monitoring Jul 28, 2026, 01:36 PM UTC
Performance for some customers was degraded between 8:45 AM EST and 9:32 AM EST. Aha! Engineering has applied mitigations, and performance is now nominal. Engineering continues to monitor.
- monitoring Jul 29, 2026, 02:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2026, 02:21 PM UTC
This incident has been resolved.
Slow performance for some customers
Affected: Aha! application
Timeline · 3 updates
- identified Feb 18, 2026, 01:51 PM UTC
Some customers are experiencing slow performance accessing the Aha! Application. Engineering has identified the problem and is working towards a solution.
- identified Feb 18, 2026, 02:20 PM UTC
Engineering has temporarily disabled some reporting functionality.
- resolved Feb 18, 2026, 02:52 PM UTC
This incident has been resolved.
Elevated Error Rates for some customers
Timeline · 1 update
- resolved Feb 10, 2026, 02:33 PM UTC
Some Aha! customers experienced elevated error rates between 7:26 AM and 8:52 AM EST.
Slow performance for Aha! App
Affected: Aha! application
Timeline · 2 updates
- monitoring Feb 03, 2026, 03:03 PM UTC
Some customers would have experienced slow performance this morning from 9:07 AM EST until 10:02 AM EST. Aha! Engineering has implemented a fix and is continuing to monitor.
- resolved Feb 03, 2026, 07:06 PM UTC
The issue was fully resolved at 10:42 AM EST.
Degraded performance of the AI Assistant and Email Deliverability
Affected: Aha! applicationWebhook processing
Timeline · 6 updates
- identified Oct 20, 2025, 02:18 PM UTC
The AI Assistant and Email Deliverability are both experiencing degraded performance as a result of a widespread AWS outage. Aha! engineering is monitoring the situation and working to restore quality of service.
- identified Oct 20, 2025, 02:24 PM UTC
Webhooks from integrations are being captured, but are experiencing delays in processing due to the same root cause.
- identified Oct 20, 2025, 04:10 PM UTC
We are continuing to monitor the underlying incident with AWS, and are noting failures in background job processing as well. Engineering is continuing to work to ensure quality of service.
- identified Oct 20, 2025, 07:01 PM UTC
We are observing recovery of webhook and background job processing, but full resolution is expected to take some time. Engineering continues to monitor.
- monitoring Oct 20, 2025, 09:06 PM UTC
Background job processing and other functions are almost fully recovered. Aha! Engineering is continuing to monitor the system and make changes necessary to restore full functionality.
- resolved Oct 20, 2025, 10:16 PM UTC
All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded.
Application not available
Timeline · 1 update
- resolved Sep 11, 2025, 04:15 AM UTC
Aha! was not available for some customers for approximately 5 minutes. Service has been fully restored.
Aha frontend assets are loading incorrectly.
Affected: Aha! application
Timeline · 2 updates
- identified Jul 23, 2025, 02:49 AM UTC
Aha! frontend assets are loading incorrectly. Engineering is aware and is currently solving the problem.
- resolved Jul 23, 2025, 02:51 AM UTC
This incident has been resolved.
Search results not available
Affected: Aha! application
Timeline · 3 updates
- identified Jun 29, 2025, 02:51 AM UTC
Some search results are not available for certain customers. The issue has been identified and results will be available in the next few hours. ETA is 2025-06-29 at 06:00 UTC.
- identified Jun 29, 2025, 05:33 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 29, 2025, 06:55 AM UTC
This incident has been resolved.
Aha! not responding for some users
Affected: Aha! application
Timeline · 3 updates
- investigating Jun 20, 2025, 05:29 PM UTC
We are currently investigating this issue.
- investigating Jun 20, 2025, 05:30 PM UTC
We are continuing to investigate this issue.
- resolved Jun 20, 2025, 05:34 PM UTC
This incident has been resolved.
Parking lots not showing features on the features board
Affected: Aha! application
Timeline · 4 updates
- investigating Jun 11, 2025, 02:34 PM UTC
Feature cards are not showing up in the parking lots of the features board.
- identified Jun 11, 2025, 02:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2025, 02:36 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 11, 2025, 02:56 PM UTC
We are continuing to work on a fix for this issue.
Reduced performance for some customers
Affected: Aha! applicationWebhook processing
Timeline · 3 updates
- identified Jun 04, 2025, 03:50 PM UTC
Some customers may currently be experiencing slow performance within the Aha! Application. Engineering is aware and is working on the issue.
- monitoring Jun 04, 2025, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 04:40 PM UTC
This incident has been resolved.
Elevated error rates within the Aha! Application
Affected: Aha! applicationWebhook processing
Timeline · 1 update
- resolved Apr 08, 2025, 02:15 AM UTC
Some customers experienced elevated error rates when attempting to access the Aha! application between 10:06 and 10:11 PM EST. The errors have been resolved.
Elevated Error Rates
Timeline · 1 update
- resolved Dec 25, 2024, 04:03 PM UTC
Elevated error rates were noticed in the Aha! application. Engineering deployed a fix and the system is behaving well again.
Elevated error rate for webhook processing
Timeline · 1 update
- resolved Nov 11, 2024, 07:06 PM UTC
Some customers experienced an elevated error rate when sending webhooks to Aha!. The root cause has been identified and resolved.
Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.
Affected: Aha! application
Timeline · 4 updates
- investigating Nov 08, 2024, 02:48 PM UTC
We are currently investigating this issue.
- identified Nov 08, 2024, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 08, 2024, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 03:15 PM UTC
This incident has been resolved.
Intermittent problems accessing Aha!
Affected: Aha! applicationWebhook processing
Timeline · 2 updates
- investigating Oct 30, 2024, 12:26 AM UTC
Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.
- resolved Oct 30, 2024, 12:29 AM UTC
Service has been restored.
Connectivity issues for some customers
Affected: Aha! applicationWebhook processing
Timeline · 3 updates
- identified Oct 07, 2024, 05:58 PM UTC
Some customers are experiencing degraded performance and occasional partial outages.
- monitoring Oct 07, 2024, 06:21 PM UTC
Partial outages have resolved. Some customers are still experiencing degraded performance.
- resolved Oct 07, 2024, 07:31 PM UTC
This incident has been resolved with permanent fixes applied.
Elevated error rates for some customers
Timeline · 1 update
- resolved Sep 28, 2024, 03:33 PM UTC
Aha! is not responding for some users. We are working on resolving the problem.