Aha! Outage History
Aha! is up right nowPingoru has recorded 50 incidents for Aha!: 6 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 546 (0%) |
Incidents, newest first
Major October 1, 2026 Some Aha! Builder applications unavailable. 33m Aha! Builder applications
Started Oct 01, 2026, 06:23 PM UTC· resolved Oct 01, 2026, 06:56 PM UTC
- monitoring Oct 01, 2026, 06:23 PM UTC
Some Aha! Builder preview applications are temporarily unavailable. Aha! engineering has identified the problem and is working on a solution.
- resolved Oct 01, 2026, 06:56 PM UTC
Resolution is confirmed. If you are still experiencing issues, try restarting your browser to clear stale DNS cache entries.
Minor August 27, 2026 Slow performance for some users 10m
Started Aug 27, 2026, 03:27 PM UTC· resolved Aug 27, 2026, 03:37 PM UTC
- resolved Aug 27, 2026, 03:45 PM UTC
Some users may have experienced slow performance for ten minutes between 8:27am and 8:37am PDT.
Minor July 28, 2026 Degraded performance for some customers. 48m Aha! application
Started Jul 28, 2026, 01:36 PM UTC· resolved Jul 28, 2026, 02:25 PM UTC
- monitoring Jul 28, 2026, 01:36 PM UTC
Performance for some customers was degraded between 8:45 AM EST and 9:32 AM EST. Aha! Engineering has applied mitigations, and performance is now nominal. Engineering continues to monitor.
- monitoring Jul 29, 2026, 02:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2026, 02:21 PM UTC
This incident has been resolved.
Major February 18, 2026 Slow performance for some customers 1h 1m Aha! application
Started Feb 18, 2026, 01:51 PM UTC· resolved Feb 18, 2026, 02:52 PM UTC
- identified Feb 18, 2026, 01:51 PM UTC
Some customers are experiencing slow performance accessing the Aha! Application. Engineering has identified the problem and is working towards a solution.
- identified Feb 18, 2026, 02:20 PM UTC
Engineering has temporarily disabled some reporting functionality.
- resolved Feb 18, 2026, 02:52 PM UTC
This incident has been resolved.
Notice February 10, 2026 Elevated Error Rates for some customers 1h 26m
Started Feb 10, 2026, 12:26 PM UTC· resolved Feb 10, 2026, 01:52 PM UTC
- resolved Feb 10, 2026, 02:33 PM UTC
Some Aha! customers experienced elevated error rates between 7:26 AM and 8:52 AM EST.
Minor February 3, 2026 Slow performance for Aha! App 4h 3m Aha! application
Started Feb 03, 2026, 03:03 PM UTC· resolved Feb 03, 2026, 07:06 PM UTC
- monitoring Feb 03, 2026, 03:03 PM UTC
Some customers would have experienced slow performance this morning from 9:07 AM EST until 10:02 AM EST. Aha! Engineering has implemented a fix and is continuing to monitor.
- resolved Feb 03, 2026, 07:06 PM UTC
The issue was fully resolved at 10:42 AM EST.
Minor October 20, 2025 Degraded performance of the AI Assistant and Email Deliverability 7h 57m Aha! application, Webhook processing
Started Oct 20, 2025, 02:18 PM UTC· resolved Oct 20, 2025, 10:16 PM UTC
- identified Oct 20, 2025, 02:18 PM UTC
The AI Assistant and Email Deliverability are both experiencing degraded performance as a result of a widespread AWS outage. Aha! engineering is monitoring the situation and working to restore quality of service.
- identified Oct 20, 2025, 02:24 PM UTC
Webhooks from integrations are being captured, but are experiencing delays in processing due to the same root cause.
- identified Oct 20, 2025, 04:10 PM UTC
We are continuing to monitor the underlying incident with AWS, and are noting failures in background job processing as well. Engineering is continuing to work to ensure quality of service.
- identified Oct 20, 2025, 07:01 PM UTC
We are observing recovery of webhook and background job processing, but full resolution is expected to take some time. Engineering continues to monitor.
- monitoring Oct 20, 2025, 09:06 PM UTC
Background job processing and other functions are almost fully recovered. Aha! Engineering is continuing to monitor the system and make changes necessary to restore full functionality.
- resolved Oct 20, 2025, 10:16 PM UTC
All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded.
Notice September 11, 2025 Application not available 5m
Started Sep 11, 2025, 03:50 AM UTC· resolved Sep 11, 2025, 03:55 AM UTC
- resolved Sep 11, 2025, 04:15 AM UTC
Aha! was not available for some customers for approximately 5 minutes. Service has been fully restored.
Major July 23, 2025 Aha frontend assets are loading incorrectly. 1m Aha! application
Started Jul 23, 2025, 02:49 AM UTC· resolved Jul 23, 2025, 02:51 AM UTC
- identified Jul 23, 2025, 02:49 AM UTC
Aha! frontend assets are loading incorrectly. Engineering is aware and is currently solving the problem.
- resolved Jul 23, 2025, 02:51 AM UTC
This incident has been resolved.
Major June 29, 2025 Search results not available 4h 3m Aha! application
Started Jun 29, 2025, 02:51 AM UTC· resolved Jun 29, 2025, 06:55 AM UTC
- identified Jun 29, 2025, 02:51 AM UTC
Some search results are not available for certain customers. The issue has been identified and results will be available in the next few hours. ETA is 2025-06-29 at 06:00 UTC.
- identified Jun 29, 2025, 05:33 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 29, 2025, 06:55 AM UTC
This incident has been resolved.
Critical June 20, 2025 Aha! not responding for some users 4m Aha! application
Started Jun 20, 2025, 05:29 PM UTC· resolved Jun 20, 2025, 05:34 PM UTC
- investigating Jun 20, 2025, 05:29 PM UTC
We are currently investigating this issue.
- investigating Jun 20, 2025, 05:30 PM UTC
We are continuing to investigate this issue.
- resolved Jun 20, 2025, 05:34 PM UTC
This incident has been resolved.
Minor June 11, 2025 Parking lots not showing features on the features board 21m Aha! application
Started Jun 11, 2025, 02:34 PM UTC· resolved Jun 11, 2025, 02:56 PM UTC
- investigating Jun 11, 2025, 02:34 PM UTC
Feature cards are not showing up in the parking lots of the features board.
- identified Jun 11, 2025, 02:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2025, 02:36 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 11, 2025, 02:56 PM UTC
We are continuing to work on a fix for this issue.
Minor June 4, 2025 Reduced performance for some customers 49m Aha! application, Webhook processing
Started Jun 04, 2025, 03:50 PM UTC· resolved Jun 04, 2025, 04:40 PM UTC
- identified Jun 04, 2025, 03:50 PM UTC
Some customers may currently be experiencing slow performance within the Aha! Application. Engineering is aware and is working on the issue.
- monitoring Jun 04, 2025, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 04:40 PM UTC
This incident has been resolved.
Notice April 7, 2025 Elevated error rates within the Aha! Application 12h 5m Aha! application, Webhook processing
Started Apr 07, 2025, 03:06 PM UTC· resolved Apr 08, 2025, 03:11 AM UTC
- resolved Apr 08, 2025, 02:15 AM UTC
Some customers experienced elevated error rates when attempting to access the Aha! application between 10:06 and 10:11 PM EST. The errors have been resolved.
Notice December 25, 2024 Elevated Error Rates –
Started Dec 25, 2024, 02:00 PM UTC· resolved Dec 25, 2024, 02:00 PM UTC
- resolved Dec 25, 2024, 04:03 PM UTC
Elevated error rates were noticed in the Aha! application. Engineering deployed a fix and the system is behaving well again.
Notice November 11, 2024 Elevated error rate for webhook processing –
Started Nov 11, 2024, 07:00 PM UTC· resolved Nov 11, 2024, 07:00 PM UTC
- resolved Nov 11, 2024, 07:06 PM UTC
Some customers experienced an elevated error rate when sending webhooks to Aha!. The root cause has been identified and resolved.
Major November 8, 2024 Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating. 27m Aha! application
Started Nov 08, 2024, 02:48 PM UTC· resolved Nov 08, 2024, 03:15 PM UTC
- investigating Nov 08, 2024, 02:48 PM UTC
We are currently investigating this issue.
- identified Nov 08, 2024, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 08, 2024, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 03:15 PM UTC
This incident has been resolved.
Major October 30, 2024 Intermittent problems accessing Aha! 3m Aha! application, Webhook processing
Started Oct 30, 2024, 12:26 AM UTC· resolved Oct 30, 2024, 12:29 AM UTC
- investigating Oct 30, 2024, 12:26 AM UTC
Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.
- resolved Oct 30, 2024, 12:29 AM UTC
Service has been restored.