Aha! incident

Ideas portals using custom CNAMEs are not returning the correct certificate

Minor Resolved View vendor source →

Aha! experienced a minor incident on December 16, 2020 affecting Aha! application, lasting 8h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2020, 03:15 AM UTC
Resolved
Dec 16, 2020, 11:38 AM UTC
Duration
8h 22m
Detected by Pingoru
Dec 16, 2020, 03:15 AM UTC

Affected components

Aha! application

Update timeline

  1. identified Dec 16, 2020, 10:45 AM UTC

    Ideas portals which are configured to use a custom CNAME are not returning the correct TLS certificate. We have confirmed the problem and are working on a fix.

  2. resolved Dec 16, 2020, 11:38 AM UTC

    The problem has been resolved. All ideas portals are now returning the correct certificate.