Aha! incident

Reduced performance

Major Resolved View vendor source →

Aha! experienced a major incident on February 27, 2024 affecting Aha! application and Webhook processing, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 01:30 PM UTC
Resolved
Feb 27, 2024, 07:54 PM UTC
Duration
6h 23m
Detected by Pingoru
Feb 27, 2024, 01:30 PM UTC

Affected components

Aha! applicationWebhook processing

Update timeline

  1. investigating Feb 27, 2024, 02:10 PM UTC

    We are investigating a problem where some users are seeing very slow performance or the inability to reach Aha!

  2. identified Feb 27, 2024, 02:26 PM UTC

    Access to Aha! has been restored for all users.

  3. identified Feb 27, 2024, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 27, 2024, 02:55 PM UTC

    The issue is resolved for all users. We are monitoring the system.

  5. resolved Feb 27, 2024, 07:54 PM UTC

    This incident has been resolved.