Aha! incident

Connectivity issues for some customers

Major Resolved View vendor source →

Aha! experienced a major incident on October 7, 2024 affecting Aha! application and Webhook processing, lasting 10h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 03:00 PM UTC
Resolved
Oct 08, 2024, 02:00 AM UTC
Duration
10h 59m
Detected by Pingoru
Oct 07, 2024, 03:00 PM UTC

Affected components

Aha! applicationWebhook processing

Update timeline

  1. identified Oct 07, 2024, 05:58 PM UTC

    Some customers are experiencing degraded performance and occasional partial outages.

  2. monitoring Oct 07, 2024, 06:21 PM UTC

    Partial outages have resolved. Some customers are still experiencing degraded performance.

  3. resolved Oct 07, 2024, 07:31 PM UTC

    This incident has been resolved with permanent fixes applied.