Agility CMS incident

Elevated Error Rates from our Authentication Provider

Major Resolved View vendor source →

Agility CMS experienced a major incident on August 31, 2021 affecting USA North Central: Content Manager Web App and Canada Region: Content Manager Web App, lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:03 PM UTC
Resolved
Sep 01, 2021, 02:12 AM UTC
Duration
7h 8m
Detected by Pingoru
Aug 31, 2021, 07:03 PM UTC

Affected components

USA North Central: Content Manager Web AppCanada Region: Content Manager Web App

Update timeline

  1. investigating Aug 31, 2021, 07:01 PM UTC

    Some customers are experiencing elevated error rates from our authentication provider. We are actively monitoring the situation and will provide updates immediately as they are available.

  2. monitoring Aug 31, 2021, 07:03 PM UTC

    We are currently monitoring the issue and awaiting more information from our authentication provider

  3. resolved Sep 01, 2021, 02:12 AM UTC

    This incident has been resolved.