Agility CMS incident

Issue with Azure network connectivity in Europe affecting some customers.

Major Resolved View vendor source →

Agility CMS experienced a major incident on February 16, 2022 affecting Europe Region: Content Manager Web App, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2022, 12:51 PM UTC
Resolved
Feb 16, 2022, 04:03 PM UTC
Duration
3h 12m
Detected by Pingoru
Feb 16, 2022, 12:51 PM UTC

Affected components

Europe Region: Content Manager Web App

Update timeline

  1. investigating Feb 16, 2022, 12:51 PM UTC

    We are currently working with Azure to resolve an issue with connectivity to back-end data resources.

  2. monitoring Feb 16, 2022, 01:10 PM UTC

    Azure support has confirmed that their team has identified the issue and is working on a fix. Our team has confirmed that currently all Europe instances are online, but we are continuing to monitor.

  3. monitoring Feb 16, 2022, 02:27 PM UTC

    We have observed no issues with our European customers in more than 60 minutes, however, as Azure support is continuing to report this as a potential issue, we are continuing to monitor.

  4. resolved Feb 16, 2022, 04:03 PM UTC

    The Azure team has confirmed that they have mitigated this issue.