Agility CMS incident

Content Manager - Canada: Experiencing login delays and timeouts

Critical Resolved View vendor source →

Agility CMS experienced a critical incident on May 20, 2022 affecting Canada Region: Content Manager Web App, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2022, 05:37 PM UTC
Resolved
May 20, 2022, 05:59 PM UTC
Duration
22m
Detected by Pingoru
May 20, 2022, 05:37 PM UTC

Affected components

Canada Region: Content Manager Web App

Update timeline

  1. investigating May 20, 2022, 05:37 PM UTC

    We are investigating an issue regarding login delays and timeouts on the Content Manager in Canada.

  2. investigating May 20, 2022, 05:42 PM UTC

    Our engineers are working on this issue and have observed that the system is now performing optimally again. We are continuing to monitor.

  3. monitoring May 20, 2022, 05:44 PM UTC

    We are continuing to monitor this issue.

  4. resolved May 20, 2022, 05:59 PM UTC

    This issue has been resolved.