Agility CMS incident

Content Manager intermittent connection issues

Notice Resolved View vendor source →

Agility CMS experienced a notice incident on December 16, 2022 affecting USA North Central: Content Manager Web App and Canada Region: Content Manager Web App and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2022, 07:23 PM UTC
Resolved
Dec 16, 2022, 08:44 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 16, 2022, 07:23 PM UTC

Affected components

USA North Central: Content Manager Web AppCanada Region: Content Manager Web AppEurope Region: Content Manager Web AppAustralia Region: Content Manager Web App

Update timeline

  1. investigating Dec 16, 2022, 07:23 PM UTC

    We are getting reports of intermittent connection issues to the content manager in multiple regions. Our team is actively investigating.

  2. monitoring Dec 16, 2022, 07:46 PM UTC

    The connection issues have stabilized. We are actively monitoring all layers of the platform as we seek more answers on the connection issues.

  3. resolved Dec 16, 2022, 08:44 PM UTC

    We have observed that all components are functioning properly. The services that were reporting errors have completed diagnostics and all services are working as normal.