Agility CMS incident

Fetch API - Changes not coming through (USA)

Major Resolved View vendor source →

Agility CMS experienced a major incident on November 15, 2023, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 09:40 PM UTC
Resolved
Nov 15, 2023, 10:54 PM UTC
Duration
1h 14m
Detected by Pingoru
Nov 15, 2023, 09:40 PM UTC

Update timeline

  1. investigating Nov 15, 2023, 09:40 PM UTC

    We are investigating an issue where updates to the Fetch API are not coming through in the US region for some customers.

  2. investigating Nov 15, 2023, 10:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 15, 2023, 10:20 PM UTC

    We have identified the source of this issue and engineers are working on a fix in case this scenario happens again. In the meantime, changes are going through again as normal.

  4. resolved Nov 15, 2023, 10:54 PM UTC

    The fix for this issue has been deployed and the issue has been resolved.