Agility CMS incident

Intermittent Connectivity Errors - Content Manager - All Regions

Notice Resolved View vendor source →

Agility CMS experienced a notice incident on April 5, 2024 affecting USA North Central: Content Manager Web App and Canada Region: Content Manager Web App and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 07:53 PM UTC
Resolved
Apr 05, 2024, 09:43 PM UTC
Duration
1h 50m
Detected by Pingoru
Apr 05, 2024, 07:53 PM UTC

Affected components

USA North Central: Content Manager Web AppCanada Region: Content Manager Web AppEurope Region: Content Manager Web AppAustralia Region: Content Manager Web App

Update timeline

  1. monitoring Apr 05, 2024, 07:53 PM UTC

    We are getting intermittent connectivity reports from our monitoring tools regarding the Content Manager App. While the apps are currently responsive in our own tests, and the reports are coming back negative now, we are continuing to monitor.

  2. monitoring Apr 05, 2024, 07:56 PM UTC

    We have isolated the issue to be with our authentication provider, who is not reporting an outtage. We are following up with them and will continue to monitor.

  3. monitoring Apr 05, 2024, 08:56 PM UTC

    Our authentication provider has engineers investigating the issue on their side. We are continuing to monitor.

  4. resolved Apr 05, 2024, 09:43 PM UTC

    Our authentication provider is reporting operational status and we are considering this issue to be resolved.