Agility CMS incident
Increased Errors in connectivity to the CMS
Agility CMS experienced a notice incident on June 18, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 30, 2021, 01:02 PM UTC
Customers in the Canadian Region were experiencing intermittent errors while accessing the manager-ca.agilitycms.com
- postmortem Jun 30, 2021, 01:07 PM UTC
## Incident On June 17th, between 9-10pm ET some customers in the Canadian region were experiencing elevated errors while performing typical operations within the CMS. ## Cause A networking security update was applied to our environment and had some repercussions to the connectivity between our Canadian data center and our global services. ## The Fix The update was rolled-back immediately, restoring service. ## Outcome Updates have been made to our test environment to better reflect our production environment so that we can ensure future, similar updates can be made with less risk.