AfterShip incident

Incorrect Contact Counts in Filters & Segments – AfterShip Email SMS Marketing, Popups & Forms

Major Resolved View vendor source →

AfterShip experienced a major incident on August 13, 2025 affecting Email and SMS and 1 more component, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 09:31 AM UTC
Resolved
Aug 15, 2025, 04:51 PM UTC
Duration
2d 7h
Detected by Pingoru
Aug 13, 2025, 09:31 AM UTC

Affected components

EmailSMSPopups & Forms

Update timeline

  1. identified Aug 13, 2025, 09:31 AM UTC

    We have identified an issue causing contact filters and segments to display incorrect contact counts. We are working on a resolution.

  2. identified Aug 14, 2025, 06:19 AM UTC

    The data is being restored.

  3. resolved Aug 15, 2025, 04:51 PM UTC

    The issue is now fixed.