AfterShip incident

[kerry-logistics] is Currently Unavailable - Start time: 2025-09-02 04:00:00 UTC

Critical Resolved View vendor source →

AfterShip experienced a critical incident on September 2, 2025 affecting Couriers Tracking System, lasting 14h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 10:41 AM UTC
Resolved
Sep 03, 2025, 12:56 AM UTC
Duration
14h 15m
Detected by Pingoru
Sep 02, 2025, 10:41 AM UTC

Affected components

Couriers Tracking System

Update timeline

  1. investigating Sep 02, 2025, 10:41 AM UTC

    We are currently facing issues with carrier Kerry Express Thailand [slug: kerry-logistics]. We have reached out to the carrier to resolve the issue.

  2. investigating Sep 02, 2025, 01:13 PM UTC

    We are in touch with the carrier and are awaiting their response. We will keep the updates posted here.

  3. resolved Sep 03, 2025, 12:56 AM UTC

    This incident has been resolved.