AfterShip incident

AfterShip SMS: Notifications And Marketing SMS Outage - Start Time: 2025/10/20 7:10 AM UTC, End time: 2025/10/20 12:45 PM UTC

Major Resolved View vendor source →

AfterShip experienced a major incident on October 20, 2025 affecting Third party services, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:12 AM UTC
Resolved
Oct 20, 2025, 12:55 PM UTC
Duration
2h 42m
Detected by Pingoru
Oct 20, 2025, 10:12 AM UTC

Affected components

Third party services

Update timeline

  1. investigating Oct 20, 2025, 10:12 AM UTC

    AfterShip SMS - Notifications and Marketing are disrupted due Twillio's (AfterShip's vendor) service interruption impacted by AWS outage. We will keep posted on further development.

  2. resolved Oct 20, 2025, 12:55 PM UTC

    The incident has been resolved. Services are back to normal