AfterShip incident

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]

Critical Resolved View vendor source →

AfterShip experienced a critical incident on March 9, 2026 affecting Returns and Feed and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 12:39 PM UTC
Resolved
Mar 09, 2026, 01:37 PM UTC
Duration
57m
Detected by Pingoru
Mar 09, 2026, 12:39 PM UTC

Affected components

ReturnsFeedProtection

Update timeline

  1. investigating Mar 09, 2026, 12:39 PM UTC

    We are currently observing an increase in Shopify 500 errors, which may cause delays in data synchronization and intermittent failures in order creation and updates. Our team is actively monitoring the situation.

  2. resolved Mar 09, 2026, 01:37 PM UTC

    This Incident has been resolved.