AfterShip incident

Carrier Royal mail [Slug:royal-mai] is currently unavailable. Start Time: 2026/04/15 @ 8:00 PM UTC - End Time: 2026/04/16 @ 5:00 AM UTC

Critical Resolved View vendor source →

AfterShip experienced a critical incident on April 15, 2026 affecting Returns and Couriers Shipping System and 1 more component, lasting 13h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 08:10 PM UTC
Resolved
Apr 16, 2026, 09:50 AM UTC
Duration
13h 39m
Detected by Pingoru
Apr 15, 2026, 08:10 PM UTC

Affected components

ReturnsCouriers Shipping SystemShipping

Update timeline

  1. investigating Apr 15, 2026, 08:10 PM UTC

    We are currently Investigating the issue.

  2. investigating Apr 15, 2026, 08:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 16, 2026, 02:12 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 16, 2026, 09:50 AM UTC

    The incident is now resolved.