AfterShip incident

AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]

Minor Resolved View vendor source →

AfterShip experienced a minor incident on October 21, 2026 affecting Warranty, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 05:54 PM UTC
Resolved
Oct 21, 2026, 06:00 PM UTC
Duration
6m
Detected by Pingoru
Oct 21, 2026, 05:54 PM UTC

Affected components

Warranty

Update timeline

  1. investigating Oct 21, 2026, 05:54 PM UTC

    We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.

  2. resolved Oct 21, 2026, 06:00 PM UTC

    A fix has been released and issue is now resolved. Warranty claims should work as normal now.