AdvicePay experienced a minor incident on October 20, 2025 affecting API and Web Portal, lasting 9h 51m. The incident has been resolved; the full update timeline is below.
Affected components
APIWeb Portal
Update timeline
- investigating Oct 20, 2025, 03:41 PM UTC
We’re currently experiencing partial disruption due to a widespread AWS outage affecting several third-party services and integrations. Our core platform remains accessible, but some connected features may be slow or temporarily unavailable. Please also note that response times from our Support team may be delayed as a result of this outage. We’re monitoring the situation closely and will provide updates as AWS restores services. Thank you for your patience.
- resolved Oct 21, 2025, 01:32 AM UTC
This incident has been resolved.