AdvicePay incident

Bad gateway issue affecting AdvicePay production

Critical Resolved View vendor source →

AdvicePay experienced a critical incident on May 18, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 18, 2020, 10:21 PM UTC
Resolved
May 18, 2020, 09:30 PM UTC
Duration
—
Detected by Pingoru
May 18, 2020, 10:21 PM UTC

Update timeline

  1. resolved May 18, 2020, 10:21 PM UTC

    A server issue occurred preventing access to the production instance AdvicePay.

  2. postmortem May 19, 2020, 12:28 AM UTC

    AdvicePay’s server instances were upgraded to faster hardware, which uncovered a code issue that resulted in a race condition. The race condition was a low-level issue that caused a server panic.