AdvicePay incident

Bad Gateway issue affecting AdvicePay production

Notice Resolved View vendor source →

AdvicePay experienced a notice incident on July 29, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2020, 02:47 PM UTC
Resolved
Jul 29, 2020, 02:47 PM UTC
Duration
—
Detected by Pingoru
Jul 29, 2020, 02:47 PM UTC

Update timeline

  1. resolved Jul 31, 2020, 11:51 PM UTC

    On 7/29/2020, from 8:47 AM until 9:06 AM (MDT) a bad gateway issue prevented users from accessing the AdvicePay production site.

  2. postmortem Jul 01, 2021, 03:14 PM UTC

    This issue was due to a memory leak when generating invoice PDFs for a large amount of historical data. As a result, we implemented better fault tolerance on the server instances.